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FAQs

  • Who can apply for a FDW ?

    All Singapore citizens, Permanent Residents and expatriates (holding valid employment or work passes), having a valid reason to employ a Foreign Domestic Worker (FDW) at their residence, are eligible to apply but subject to MOM approval. For expatriate employers, they have to declare that their family members are living with them upon application.
     
  • What is the current levy?

    Employers are required to pay a Foreign Domestic Worker (FDW) monthly levy of $265 (normal) or $60 (concessionary). Levy charges begin on the fifth day after the FDW arrival in Singapore, including the day of arrival.
    Levy Payment should be made via GIRO only. The FDW's Work Permit (WP) will be cancelled if the employer fails to maintain a valid GIRO account. Employers can view their levy bills online using the Internet Foreign Worker Levy Billing (iFWLB) System via SingPass.
     
  • What are the criterias to be eligible for a levy concession?

    An employer is eligible for a levy concession for each FDW (max. for two FDWs for each household) if he/she satisfies conditions set out by MOM. Generally, a household that has a child/grandchild who is a Singapore Citizen below 12 years old or an elderly (Employer/Spouse/Parent/parent-in-law/grandparent/gandparent-in-law) who is a Singapore Citizen aged 65 years old or above may be eligible to apply for a levy concession but subject to MOM approval. Besides, a household living with a person with disability may also be eligible for levy concession. For further details on conditions and application procedures, please contact us at 6493 7200.
     
  • How do you select the maids for employment in Singapore?

    Our FDWs are personally interviewed by our staff and they have to go through various stringent screenings in order to be selected for employment in Singapore.
    The FDWs are first recruited by our provincial recruiters and then transported to Training Centres. At the training centres, only applicants which are considered suitable by the standards set out from the Ministry of Manpower in Singapore (MOM) will be shortlisted. Further which, applicants must further meet the preliminary physical, mental and attitude requirements set out by our agents before they are recruited. After which, the selected FDWs will go through a training regime in the designated training centres and this is where those with undesirable work attitude and poor learning capabilities will be disqualified. Essentially, only good candidates will be offered a job in Singapore and they will be matched accordingly to the employer’s requirements.
     
  • Can I interview the FDWs even if they are not in Singapore?

    Yes. To facilitate the selection, we do offer webcam and/or telephone interview for the shortlisted candidates whom are not in Singapore. However, due to the accessibility of some remotely located centres, prior notice is required for arrangement of such interview.
     
  • What happens if the FDW I employ from Amazing Maids does not match up to my expectations?

    Inevitably, some qualified FDWs may not be found to be suitable for employers due to personality or compatibility issues. In such instances, we do provide counselling services to the FDWs and advisory service to the employers. After all necessary actions are taken, if the existing FDW needs to be transferred, we will provide the employer with a replacement as soon as possible.
     
  • What after-sales service can I expect from Amazing Maids?

    At Amazing Maids, we value all of our customers. Regardless of who they are. Thus, we are committed in providing excellent before and after-sales service. We provide loyalty programmes and a full suite of services that includes counselling of the FDW, renewal of work permit and passports, home-leaves, endorsement of embassy document, replacement of FDWs, upgrading skill courses, arrangement of air-tickets, and repatriation of the FDWs upon completion of their contracts. We also provide 24 hrs hotline services (by their native speaking counsellors) to your FDW if they need additional assistance.
     
  • How many transfers am I entitled to and what are the penalties?

    We offer several service packages comprising of different FDWs replacement entitlements and fees. We could customize the service package to the employer’s needs if necessary.
     
  • What are the modes of payment accepted?

    We currently only accept Cash and Cheques However, please speak to our friendly staff should you require other payment mode. Our priority is to provide convenience to our customers.
     
  • Any advance payable and would the advance be refundable in the event the FDW is returned?

    We have a refund policy on the balance of the advance payment in the event the FDW is returned and successfully transferred to a new employer. This policy is conditional upon the employers not breaching any of the clauses stated in the service agreement between the employer and the agency.
     
  • Is insurance coverage necessary for my FDW?

    Employers are required to take care of their FDW medical expenses in Singapore. Therefore, all FDWs need to be covered with adequate insurance. This is compulsory before a work permit can be issued by MOM. The new insurance policy requires the FDW to be covered with a minimum sum of S$15,000 per year for hospitalization claim. The sum is in line with the new hospitalization subsidy regulation. It is also compulsory for employers to take up a Personal Accident Insurance policy for their FDWs before they can employ the FDW. The minimum sum assured should be $60,000. Nevertheless, we would advise employers to upgrade the FDW insurance policy to a better plan so as to cover higher-than-expected bills arising from the FDW hospitalization expenses.
     
  • Can I repatriate the FDW without going through the agency?

    Yes, the employer can repatriate the FDW without going through the agency as long as such action does not breach any of the clauses in the service agreement between the employer and the agency. However, we would strongly advise the employer to repatriate the said FDW via our agency, so that we could discharge your responsibilities (if any) to protect your interest.

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